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Procurement Manager
Permanent
  • Shropshire
  • c£45,000 - £55,000 + Benefits

Location: Shropshire  Overview: Are you an experienced procurement professional who thrives in a fast-paced manufacturing environment? Are you looking for significant development opportunities and career growth over the coming months and years?   The Experience Required: ·       At least 5 years of relevant procurement or buying experience ·       Experience of food and ingredients procurement ·       Strong analytical and numerical skills ·       Commercially savvy and data driven, but also able to make a human connection with internal teams and suppliers ·       Confident and articulate negotiator with proven results ·       Excellent communication skills ·       Determination to achieve set goals ·       Able to work effectively as part of a team and build relationships at all levels ·       Able to work with little or no supervision and make own decisions methodically ·       Able to work under pressure and deliver results within tight deadlines ·       Care deeply about sustainability and building it into every aspect of procurement   The Role & Responsibilities: ·       Category management across various food and non-food categories ·       Working with relevant internal and external stakeholders to help achieve overall budget targets through successful negotiations, product and supplier reviews, and new product sourcing. ·       Liaising with relevant teams to ensure ingredients and products meet high standards and are commercially viable. ·       Sourcing products that align with the company values, which include sustainability and kindness and welfare.   Company Overview: This is a fantastic opportunity to work with a forward thinking, proactive and innovative company with recent investment which has resulted in strong growth predictions. This company have a collaborative culture and a focus on progression and development for every level of the business. We are seeking applications from talented Buyers, Purchasing Managers, Category Buyers or Procurement Managers who live within Shrewsbury, Market Drayton, Much Wenlock, Bridgnorth, Wolverhampton, Stafford or Shropshire.   How to Apply: If you have the desired qualifications and experience, please send your CV quoting reference ES/TNT/993 to emma@truenorthtalent.co.uk or phone 0161 399 1575 for a confidential discussion. True North Talent is recognised as a trusted supplier of permanent, contract and interim recruitment services to the food manufacturing and FMCG industries. Our teams of specialist recruiters operate across Operations/Engineering/Technical/NPD/Supply Chain and Commercial. We may hold your data, as per our privacy policy detailed on our website. Unfortunately, due to the high volume of applications we receive, we can only contact successful applicants.

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Senior Customer Service Representative
Permanent
  • Buckinghamshire
  • c£30,000 - £35,000 + Bonus

Location: Buckinghamshire Overview: This is a fantastic opportunity to join a strong, innovative and progressive business within the food manufacturing industry where you can play a key part in client relations and customer satisfaction which is something our client is deeply passionate about.   Experience Required:  A strong background in customer services, preferably working within a manufacturing environment.  Strong ability to build and development customer relationships.  The ability to solve customer problems and queries quickly and effectively.  Experience of working on multiple task and training junior members of the team.   Role & Responsibilities: Playing a crucial role in customer relationship development and ensuring customer satisfaction to new and existing clients. The responsibilities typically include: Escalated Issue Management: Address complex or advanced customer concerns, serving as a point of escalation for the front-line team. Complaint Handling: Investigate and resolve customer complaints, ensuring timely and satisfactory solutions. Customer Assistance: Respond to customer inquiries across various channels (phone, email, chat), providing clear and efficient support. Database Management: Update and maintain accurate customer records, process transactions, and track customer interactions.  Reporting and Documentation: Prepare detailed reports on service activities, inquiries, and resolutions, while documenting internal workflows. Operational Improvements: Identify inefficiencies in customer service workflows and propose enhancements to streamline operations.  Standardization: Assist in creating and maintaining SOPs to ensure consistent service quality. Performance Monitoring: Track service metrics (e.g., response times, satisfaction ratings) and contribute to initiatives for improvement.  Post-Service Follow-Up: Check in with customers after interactions to confirm satisfaction and collect feedback.  Retention Efforts: Support initiatives to improve customer retention and loyalty, informed by feedback and complaints.  Training Support: Aid in onboarding and training new staff, sharing best practices and updating team members on product or service changes.  Reception Duties: Provide reception coverage as part of a rotational team schedule.   Company Overview: This is a fantastic opportunity to work with a forward thinking, proactive and innovative company with recent investment which has resulted in strong and stable growth. This company have a collaborative culture and a focus on progression and development for every level of the business. We are seeking applications from talented Customer Service Team Leaders, Senior Customer Service Advisors, Assistants, Representatives and other Customer Service professionals who live within North-West London, Marlow, Maidenhead, Slough, Amersham, Watford, Aylesbury, Thame or Buckinghamshire. If you have the desired qualifications and experience, please send your CV quoting reference MD/TNT/989 to matt@truenorthtalent.co.uk or phone 0161 399 1575 for a confidential discussion. True North Talent is recognised as a trusted supplier of permanent, contract and interim recruitment services to the food manufacturing and FMCG industries. Our teams of specialist recruiters operate across Operations/Engineering/Technical/NPD/Supply Chain and Commercial. We may hold your data, as per our privacy policy detailed on our website. Unfortunately, due to the high volume of applications we receive, we can only contact successful applicants.

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Head of Operations
Permanent
  • London
  • c£85,000k - £90,000 DOE, plus benefits 

Location: North London Overview: An innovative Food Manufacturer with a heavily invested site, state of the art machinery and a real emphasis on strategic planning and productivity. You will need to have previous responsibility for P&L in a food manufacturing business. The CEO will expect you to know how different processes within the factory impact business costs. You will need to give examples of this in the interview process. If successful in this role, there is a real chance for you to climb the ladder and potentially become a member of the board.   The Candidate:  ·       Proven Leadership skills in a Food Manufacturing environment, preferably with experience of managing different departments including engineering, hygiene and production. ·       Financial tracking and understanding are a must. ·       Track record of delivering strategic projects and managing costs effectively. ·       Capable of working cross functionally and bringing departments together. ·       Effective communicator with all stakeholders, both internally and externally. ·       Ability to deal with complexity and change, prioritise effectively, and deliver within short timescales. ·       Analytical mindset. ·       This would suit someone who has an eye for continuous improvement and perhaps a passion for lean manufacturing.   The Role:  ·       As Head of Operations, you will have direct responsibility for the day to day running of the plant and facilities. ·       Report to the Managing Director with a dotted line to the CEO. ·       Managing costs and spends across the factory. ·       You will develop and maintain a continuous improvement culture. ·       Implement improvements to existing practices to improve efficiency, waste reduction, people performance and machinery reliability. ·       You will manage teams across operations, engineering, production and warehousing. ·       Ensure all food products are manufactured to the required product safety and quality standards, safely and on time. ·       Set performance goals, conduct performance evaluations, and provide feedback to enhance employee productivity and morale.   We are looking to speak to talented Operations Managers, Operations Leads, Head of Operations, who live within Watford, North London, Dagenham, Enfield or Barking.  If you're interested in this opportunity, please submit your CV via the link provided quoting reference HM/TNT/651 True North Talent is recognised as a trusted supplier of permanent, contract and interim recruitment services to the food manufacturing and FMCG industries. Our teams of specialist recruiters operate across Operations/Engineering/Technical/NPD/Supply Chain and Commercial. We may hold your data, as per our privacy policy detailed on our website. Unfortunately, due to the high volume of applications we receive, we can only contact successful applicants.  

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The best experience ever. Carole helped me during the process and updated me on the progress. Thank you, and keep up the good work.

Gheorghita Bordian - Regional HSE Advisor